Terms & Conditions

1. Welcome to Pathao Commerce

These Terms and Conditions (“Terms”) describe the agreement between you and Pathao Limited when you use Pathao Commerce (“the Platform”). By using the Platform, you are confirming that you have read these Terms and are comfortable with them. If anything is unclear, our support team is always available to help you understand.

These Terms apply to all merchants, team members, and administrators who access the Platform.

2. What the Platform Offers

Pathao Commerce is designed to bring all the tools a growing Bangladeshi business needs into one place. The Platform includes:

• Product catalog, order, and inventory management
• Warehouse management and Pathao Parcel delivery integration
• A no-code online store builder with instant checkout
• A unified inbox bringing together messages from Facebook, Instagram, WhatsApp, and TikTok
• CRM tools and an AI-powered sales assistant
• Meta ad campaign integration and performance reporting
• Multi-channel selling across Daraz, Shopify, and Amazon

We are continually adding new features to help your business grow, and we will keep you informed as they become available.

3. Connecting Your Meta Accounts

To use features that involve Facebook, Instagram, or WhatsApp, you will need to connect those accounts through Meta's official login and permissions process. By doing so, you are also agreeing to Meta's own terms alongside ours. The relevant Meta policies are:

You remain the owner and administrator of your own Meta accounts. Pathao accesses them only through the permissions you choose to grant and only to deliver the platform features you use.

4. Using the Platform Responsibly

We want the platform to be a positive and trustworthy environment for all merchants and their customers. As a merchant, we ask that you:

• Keep your account information accurate and up to date
• Use the platform for genuine, lawful business activities in line with Bangladeshi law
• Ensure that messages sent through the AI assistant or unified inbox are honest and relevant to your customers
• Keep your login credentials safe and let us know right away if you think your account has been accessed without your permission
• Make sure your product listings and pricing accurately reflect what you are offering
• Respect your customers' privacy when using the CRM features

5. Your Content and Intellectual Property

Everything you bring to the platform — your products, your brand, your customer relationships — belongs to you. The platform simply provides the tools to help you manage and grow these things more effectively.

Equally, the technology, design, and features that make up the Pathao Commerce platform belong to Pathao Limited. We ask that you respect this in the same way we respect your ownership of your business.

6. Your Data Is Yours

Any business data, customer information, or content you add to the platform is yours. Pathao uses it only to run the features you have turned on — nothing more. We do not claim any ownership over your data, and we will never use it for our own commercial purposes or share it with third parties for theirs.

For full details on how your data is handled, please refer to ourPrivacy Policy.

7. Keeping the Platform Safe for Everyone

To protect all merchants and their customers, there are some activities the platform must not be used for. These include:

• Selling products that are prohibited, counterfeit, or illegal under Bangladeshi law
• Sending misleading, deceptive, or unsolicited messages to customers
• Attempting to access or extract the platform's underlying technology or data
• Using the AI assistant in ways that would violate Meta's messaging policies
• Any activity intended to disrupt or compromise the platform's security

8. Limitations on Our Liability

Pathao Commerce is provided as a service platform and we work hard to keep it reliable, but like all technology, it may occasionally experience issues. To the extent permitted by law, Pathao Limited's liability for any disruption, data issue, or loss of business arising from use of the platform is limited to the fees paid by you in the three months prior to the relevant incident.

We will always do our best to resolve issues quickly and fairly, and our support team is available to help when things do not go as expected.

9. Ending Your Use of the Platform

You are free to close your account at any time through your account settings. There is no penalty for leaving, and we will process the removal of your information in accordance with ourData Deletion Policy.

In cases where a merchant has seriously violated these Terms — particularly around fraudulent activity or misuse of customer data — we may need to suspend or close an account. We would always aim to communicate clearly before taking such a step unless an immediate risk is involved.

10. Applicable Law

These Terms are governed by the laws of the People's Republic of Bangladesh. If a dispute arises that cannot be resolved through direct conversation with our team, it would be handled through the courts of Dhaka, Bangladesh.

We genuinely hope that any concerns can be addressed through open communication long before anything like that becomes necessary.

11. When These Terms Change

As the platform grows, we may occasionally need to update these Terms to reflect new features or regulatory requirements. When this happens, we will notify you at least 14 days in advance for any significant changes, so you always have time to review them. Minor updates will simply be reflected in the Last Updated date at the top of this document.

Your continued use of the platform is taken as confirmation that you are comfortable with any updated Terms.