App Data Deletion Policy — Pathao Commerce

1. Your Right to Leave — Fully and Freely

At Pathao, we want you to use our platform because it genuinely helps your business — not because you feel locked in. If you ever decide to disconnect your Facebook account or close your Pathao Commerce account, you have the full right to have any associated information removed from our systems, no questions asked.

This policy explains how that process works and what you can expect from us.

2. How to Request Removal of Your Information

There are three easy ways to request the removal of your information:

Option 1

Through Facebook Go to your Facebook Settings → Security and Login → Apps and Websites → find “Pathao Commerce” → click Remove. You will see an option to remove all information associated with the app — selecting this will trigger an automatic deletion request to us.

Option 2

Through the Platform Log into your Pathao Commerce account → go to Settings → Connected Accounts → Disconnect Facebook. You will be given the option to also request removal of your data at that point.

Option 3

By Email You are always welcome to write to us directly at [email protected] with the subject “Data Removal Request.” Our team will handle your request personally and keep you informed throughout the process.

3. What Gets Removed

Once a removal request is confirmed, all information that was brought into the platform through your Meta connection will be permanently cleared from our systems within 30 days. This includes:

Any access tokens or credentials used to connect your Facebook or Instagram accounts
Conversations and messages that were synced from your Facebook, Instagram, and WhatsApp Business inboxes
Customer records that were created from interactions through those connected channels
Ad campaign reports and performance data that had been pulled from Meta
Product and catalog information that was synced from your Facebook Shop
Any other identifying information tied to your Meta account within the platform

After removal, the platform will no longer have any access to or record of your connected accounts.

4. Minimal Exceptions

In a small number of situations, a limited amount of information may need to be kept for a short period after your request. This applies only to:

Anonymised, aggregated usage statistics that hold no personally identifying information
Financial or billing records that are required to be kept under Bangladeshi law
Information that is directly relevant to an unresolved billing dispute or legal matter

Even in these cases, the information is kept only for the minimum time required by law and is never used for any commercial purpose. Once the obligation is met, it is removed.

Data Removal Requests

Email: [email protected]

Subject: “Data Removal Request”

We respond within 7 business days

Pathao Limited — Dhaka, Bangladesh